Systems

Systems We Support

Repair, programming, migration and maintenance work on the access control, video, communication, key management and server platforms running in correctional, healthcare, financial, government and industrial sites.

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Services

How to read this list

Skyfal supports a broad range of enterprise security technologies. The platforms named on this page are the ones that come up most often in our work. They describe the range of our experience. They are not a limitation of our capabilities.

If your site runs something that is not listed here, contact us regarding your platform. The underlying work is usually the same: controller faults, server and database problems, reader and communication errors, version and firmware mismatches, integrations that stopped working after somebody upgraded one side of them.

Scope

What we actually do on these systems

Skyfal is a service company, not a product vendor. The work begins where installation ends.

A controller drops off the network. A card format stops reading at one entrance and works at every other. A video server fills its array and quietly stops recording the cameras nobody watches. A firmware update breaks an integration that ran for six years. Those are the calls we take.

We do not sell cameras or panels, and we do not run new cable, drill, install conduit or perform construction wiring. Parts needed for a repair are sourced through normal supply channels and installed as part of that repair. See Services for the work itself and Industries for the environments it runs in.

Diagnosis and repair. Controller, reader, power, communication and server faults traced to cause before anything is replaced.
Programming and configuration. Personnel, credentials, clearances, schedules, inputs, outputs, event actions and operator permissions.
Server and database work. Installation, migration, backup verification, service recovery and version alignment across servers and clients.
Upgrades and migrations. Legacy controllers and end-of-life servers moved onto current platforms with the existing programming carried across and proven.
Preventive maintenance. Scheduled inspection, testing and written records. See Preventive Maintenance.

Access control

Enterprise access control platforms within our experience, including but not limited to the following.

Software House C•CURE 9000

Server and client work, database maintenance, cardholder and credential administration, and the configuration that sits behind day-to-day operation.

Server installation, migration and service recovery
Personnel, credential, clearance and schedule programming
Event action, input and output configuration
Operator client installs and privilege configuration
Version upgrades and driver alignment across a mixed estate
Journal, audit and report troubleshooting

iSTAR controllers, legacy and current

Controller-level diagnosis across generations, from older panels still carrying doors to current hardware.

Host communication and encryption faults between controller and server
ACM, I/O and expansion board replacement and addressing
Firmware alignment across mixed controller fleets
Memory, battery and power supply failures
Cluster membership and failover behaviour verified under test

CK721 and legacy controller migrations

Older CK721 and comparable controllers moved onto current hardware with the existing door, reader and schedule programming carried over.

Existing configuration captured and rebuilt on the replacement controller
Panel-by-panel cutover planned around facility operations
Serviceable door, lock and reader hardware retained
Every door, input and output tested after cutover

HID credential and reader technologies

Reader and credential problems: formats that no longer match, mixed technology fleets, readers that read intermittently or stopped altogether.

Card format and facility code mismatches
Reader replacement and technology transitions
Multi-technology reader configuration during a credential change
Credential enrolment and encoding faults

OSDP reader communications

Conversions and fault-finding on OSDP reader lines, where the symptom is usually intermittent and the cause is usually addressing, termination or the cable.

Wiegand to OSDP conversion on existing wiring
Reader addressing and baud rate configuration
Secure channel key installation and re-keying
Intermittent reader dropout traced along the line

Other enterprise access control platforms

Other server-based access control systems are supported on the same basis. Contact us regarding your platform.

Head-end server and database support
Controller and field device troubleshooting
Programming, integration and version upgrade work

Video management and recording

Video platforms within our experience, including but not limited to the following.

Genetec Security Center

Directory and archiver server work, camera and stream faults, recording and retention problems, operator configuration.

Directory, Archiver and failover server support
Cameras offline, streams dropping, gaps in recorded video
Retention, storage sizing and archive transfer issues
Operator user, partition and privilege configuration
Federation and access control integration behaviour

Axis network video devices

Device-level work on installed cameras: firmware, addressing, stream profiles, image setup and power faults.

Firmware updates and device recovery
Stream profile, resolution and bitrate configuration
Image, focus and exposure setup on existing mounts
Network, addressing and PoE power faults
Camera replacement onto existing cabling

March Networks

Recorder and client support on installed systems, including storage faults and software version alignment.

Recorder hardware and drive replacement
Retention and recording verification
Client software and version alignment
Camera and channel troubleshooting

Intercom, duress and communications

Communication and duress platforms within our experience, including but not limited to the following.

Aiphone

Intercom stations, master stations and door release on existing systems. No audio, one-way audio, call routing faults and station replacement.

Station and master station replacement
Call routing and zone programming
Audio level and feedback problems
Door release and relay interface faults

Ascom

Wireless and IP communication systems carrying staff calls, alarms and duress. Handset, gateway and server-side work.

Handset registration and configuration
Message routing and alarm distribution
System server and gateway faults
Coverage and dropped message investigation

Telligence

Nurse call and area communication systems in healthcare and institutional buildings, including annunciation and interfaces to paging.

Station, dome light and annunciator faults
Call escalation and reporting configuration
Interfaces to paging and messaging systems
Scheduled testing with written results

Elpas

Location and staff duress hardware: badges, exciters and receivers, and the coverage problems that make a duress alarm report the wrong room.

Badge, exciter and receiver replacement
Location accuracy and coverage troubleshooting
Duress alarm routing and end-to-end testing
Server and integration support

Other IP and integrated communication platforms

Other intercom, duress, paging and notification platforms are supported on the same basis. Contact us regarding your platform.

Field device and station faults
Server, gateway and routing configuration
Integration with access control and video

Key and asset management

Electronic key and asset control systems within our experience, including but not limited to the following.

KeyWatcher

Cabinet and module faults, user and key permission programming, audit reporting, and the network or server link that quietly stopped working.

Key module, solenoid and locking faults
User, group and key permission programming
Audit trail and reporting configuration
Network, server and software connectivity

Traka

Key and locker system support, from receptor hardware through to the software, database and access control link behind it.

iFob and receptor strip replacement
User and access permission administration
Software, database and server support
Access control and directory integration

Servers and infrastructure

Security applications are only as available as the hardware under them. This is the part most often inherited without documentation.

Dell PowerEdge servers

Specification, build, installation and repair of the physical servers that run security applications.

Server build, rack installation and commissioning
iDRAC setup and remote hardware monitoring
Drive, controller, memory and power supply replacement
Firmware and BIOS updates on a controlled schedule

Microsoft Windows Server

Operating system installation, service configuration and recovery on security application servers, to the standards site IT already runs.

Operating system installation and configuration
Service accounts, permissions and shares
Patching scheduled around operations rather than against them
SQL and application service recovery

RAID and enterprise storage

Array work on recording and database servers, including degraded arrays handled without losing video.

RAID configuration and controlled rebuilds
Degraded array and predictive failure response
Retention and capacity planning for video storage
Backup verification and restore testing

Virtualized environments

Security applications running on shared virtual infrastructure, where resource contention shows up as dropped frames and slow clients.

Virtual machine build and resource sizing
Guest migration and host maintenance coordination
Snapshot and backup strategy for security servers
Performance troubleshooting on shared hosts

Stratus everRun

Fault-tolerant server platforms used where the security application is not allowed to stop, including node events and maintenance without downtime.

Installation and node configuration
Node failure and resynchronization events
Planned maintenance carried out without stopping the application
Failover behaviour proven under test

Failover and redundancy platforms

Redundant servers configured and, more usefully, tested. A failover path nobody has ever proven is not redundancy.

Primary and redundant server pairing
Database replication and synchronization checks
Scheduled failover testing with recorded results
Recovery procedure written for site staff

Security workstations and operator clients

The machines operators actually sit at: client installs, version matching, monitor layouts, badging stations and card printers.

Client software installation and version matching
Multi-monitor and video wall layouts
Badging station, capture camera and card printer setup
Workstation replacement with settings carried over

Integrations

Integrations are where systems break after an upgrade, because one side moved and the other did not. Work within our experience includes but is not limited to the following.

Access control and video

Door and cardholder events tied to camera views and recorded clips, so an operator investigating an alarm sees the footage attached to it.

Camera to door association and event mapping
Recorded clip retrieval from access events
Behaviour re-verified after either system is upgraded

Intercom and access control

Call requests, remote release and event logging joined so an intercom call at a controlled door produces an auditable release.

Call to door mapping and release logic
Relay and IP interface configuration
Audit logging of remote releases

Elevator control

Floor access by credential and schedule, including secure floor grouping and the coordination that elevator work always requires.

Floor group and clearance programming
Interface board and relay troubleshooting
Coordination with the elevator service provider on site

Key management

Key cabinets tied to access control so key permissions follow the same cardholder record and the audit trail stays in one place.

Cardholder and credential synchronization
Permission mapping between systems
Audit and reporting alignment

Active Directory and IT-managed services

Security applications joined to directory services under the rules the IT group already operates.

Directory synchronization of operators and cardholders
Group-based operator privilege mapping
Certificate, DNS and service account dependencies
Change coordination with internal IT

Third-party input, output and event integrations

Interfaces to building automation, perimeter detection, parking, visitor management and other site systems, through contacts, relays or supported software interfaces.

Dry contact and relay interface work
Event-driven action and alarm routing
Interface testing after either system changes

Trademarks and independence

Product and company names on this page are the trademarks or registered trademarks of their respective owners. They appear here only to describe the systems Skyfal works on.

Listing a platform indicates working experience with it and nothing more. Skyfal Security is an independent service provider. It is not an authorized dealer, certified partner, reseller or official representative of any manufacturer, and makes no claim to any such status.

Where a manufacturer requires factory involvement for a licence, a warranty claim or a software entitlement, we say so and work alongside whoever holds it.

Running something that is not on this list?

Tell us what is installed and what it is doing. Enterprise systems tend to fail in the same few ways.